If an edition arrives damaged, defective, or incorrect, contact orders@ianbloom.co within 48 hours of delivery.
Your claim should include your order number and photographs of the packaging, shipping label, object, and any interior packing materials. Claims submitted without sufficient documentation may be denied.
We will review the order and determine the appropriate remedy in our sole discretion. Remedies may include replacement, repair, store credit, or refund where replacement or repair is not possible.
For signed, editioned, limited, or sold-out works, an exact replacement may not be available. In those cases, we reserve the right to offer a comparable remedy, including repair, store credit, or refund.